Does Your Business Really Need an Answering Service?

As a business owner you may be wondering does your business really need an answering service.  More and more business owners are choosing to use answering services to make sure that they are always available to their clients.  While not every industry needs to be accessible constantly there are still plenty that do.  For instance if you work in the fields of health, law or even the trades then yes you would absolutely benefit from having someone answer your phone around the clock.  Let’s look at some other reasons why an answering service is necessary to your business.

When Your Calls Aren’t Answered

When someone tries to reach your business and gets an answering machine or there isn’t anyone available to take their call then can feel a bit upset even if it is after hours.  If they can’t reach your business when they want to they will try and get in touch with your competition.  Having someone on hand to answer the calls even if they are simply taking messages is a better solution.

Drive More Business

Having someone available to answer simple questions gives you the chance to drive more business.  It allows you to better retain your existing customer base with an always available point of contact.  You can close deals faster, and keep your current customers happy and loyal.

Better Customer Retention

Having a live person to answer your phones always improves your customer retention rates.  Customers always prefer to deal with a live person, particularly in the legal or medical profession.  You can keep clients happier and more likely to stick with your services.

The Service Pays for Itself

Many businesses look at a live 24-hour answering service as an expense and that just isn’t the case it is more of an investment than anything else.  There are a number of industries like health or law where you regularly have customers calling after hours.  They are also industries where the average customer spend is fairly high.  Even saving of these clients or taking on a new client because you had someone to answer the phone justifies the service already.  Many business owners balk at the idea of paying an answering service because of the price but it can be extremely helpful to your business especially if you deal with emergency situations or you just want to grow successfully.