Articles from May 2019

After Hours Answering Service Benefits

In the world we live in, there is no actual off-peak or off-working hours. Customers and clients want and need to reach your business at any time of day. However, from a business owner’s perspective, hiring a dedicated team to answer calls and respond to customers’ queries at night might be too expensive of an investment to make.

This is what makes answering services a good option. It gives your business the ability to be in contact customers as needed, even at night time. Herein we will explore the various after-hours answering service benefits that every company should have in mind.

1. Improved Revenue Generation – In the internet age, where customers expect to purchase a product or service at the convenience, nighttime represent a significant amount of time for businesses to capture new leads and convert them to paying customers. Part of the after-hours answering services benefits is being able to respond to customers even during night time when the phone your business — as such, being able to answer to your customer’s phone calls bodes well for your bottom line. The increased lead capture and conversion improve your bottom line.

2. Expedited Customer Support – In today’s, customers and clients are not only interested in the quality of products and services but also the level of customer they get from your business. This means customer support is an integral part of the customer service. An after hours answering service allows businesses to provide expedited customer support, thereby meeting the customer’s expectations of urgent customer support even during night hours. Providing outstanding customer service ensures that you can serve the customers’ needs and interest in the best way possible. This inadvertently helps you retain your customers and or clients.

3. Open Communication
– Having open lines of communication is an integral part of understanding. To ensure that your business indeed maintains open lines of communication with your customers, they need to reach you even during off hours. An after hours answering service will help your customer reach your business even at night.

4. Improved Business Observance
– If you run a business that centers on making appointments, you need to observe your business as much as possible. Your company should be available to customers to receive any changes in schedules, even at night. Even though a client has made an appointment, it is essential for a business to be able to facilitate any appointment changes out of the client’s necessity. As such, you are observing your business is another of the many after-hours answering service benefits.

Does Your Business Really Need an Answering Service?

As a business owner you may be wondering does your business really need an answering service.  More and more business owners are choosing to use answering services to make sure that they are always available to their clients.  While not every industry needs to be accessible constantly there are still plenty that do.  For instance if you work in the fields of health, law or even the trades then yes you would absolutely benefit from having someone answer your phone around the clock.  Let’s look at some other reasons why an answering service is necessary to your business.

When Your Calls Aren’t Answered

When someone tries to reach your business and gets an answering machine or there isn’t anyone available to take their call then can feel a bit upset even if it is after hours.  If they can’t reach your business when they want to they will try and get in touch with your competition.  Having someone on hand to answer the calls even if they are simply taking messages is a better solution.

Drive More Business

Having someone available to answer simple questions gives you the chance to drive more business.  It allows you to better retain your existing customer base with an always available point of contact.  You can close deals faster, and keep your current customers happy and loyal.

Better Customer Retention

Having a live person to answer your phones always improves your customer retention rates.  Customers always prefer to deal with a live person, particularly in the legal or medical profession.  You can keep clients happier and more likely to stick with your services.

The Service Pays for Itself

Many businesses look at a live 24-hour answering service as an expense and that just isn’t the case it is more of an investment than anything else.  There are a number of industries like health or law where you regularly have customers calling after hours.  They are also industries where the average customer spend is fairly high.  Even saving of these clients or taking on a new client because you had someone to answer the phone justifies the service already.  Many business owners balk at the idea of paying an answering service because of the price but it can be extremely helpful to your business especially if you deal with emergency situations or you just want to grow successfully.